Nagat9 Privacy Policy — Your Data Is Our Responsibility

Nagat9 is one of Bangladesh's most trusted online betting platforms. We believe your privacy is a fundamental right. This Privacy Policy explains how Nagat9 collects, processes, and protects your personal data.

This Privacy Policy applies to the Nagat9 website, mobile app, and all associated services. By registering or using the platform, you are considered to have accepted the terms of this Privacy Policy.

If this Privacy Policy changes, we will notify you via a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Nagat9 collects data through a variety of methods. The table below outlines the types of data collected and the reasons for collection:

How we collect your information

• Directly from you: Via the registration form, KYC verification form, or support chat.
• Automatically: Through cookies, log files, and tracking technologies.
• From Third Parties: Through payment providers or identity verification services.

Nagat9 uses your information for the purposes listed below. Each use has a clear reason behind it, and no data is ever used in an unrelated or irrelevant manner.

Primary Use

• Creating and managing your account, and ensuring login security.
• Processing deposits and withdrawals.
• Accepting bets, determining outcomes, and processing winnings.
• Completing KYC (Know Your Customer) verification.
• Providing customer support.

Secondary use

• Enhancing platform security and preventing fraud.
• Personalizing the betting experience based on user preferences.
• Sending relevant promotions and bonus offers (with your consent).
• Analyzing and improving platform performance.
• Meeting legal and regulatory obligations.

Nagat9 never sells your personal data. However, limited information may be shared with specific third parties as necessary to provide our services.

Data Sharing Scenarios

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• KYC service providers: Identity information is shared with third-party providers engaged for identity verification.
• Technology Partners: Technology companies that support platform operations, bound by strict confidentiality agreements.
• Law Enforcement: Information may be disclosed when required by law or by court order.
• Fraud Prevention Agencies: Data may be shared with regulatory authorities to prevent money laundering or fraud.

Nagat9 uses cookies and similar tracking technologies to improve your platform experience. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Essential for login sessions and security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used, which helps us improve our services.
• Marketing Cookies: To show you relevant advertisements (only with your consent).

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Nagat9 employs industry-leading technical and organizational measures to safeguard your data.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored on our systems is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication to keep your account secure.
• Regular Security Audits: A dedicated third-party team regularly audits our systems.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Firewall & DDoS protection: Advanced network security measures to protect against external attacks.

Nagat9 does not retain your data longer than necessary. The retention periods for different types of data are outlined below:

Once the retention period expires, data is securely deleted or anonymized by removing all identifying information.

As a Nagat9 user, you have several important rights over your personal data. Contact our support team to exercise any of these rights.

Nagat9 is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

• Date of birth is verified at the time of registration.
• Additional age verification is carried out for accounts flagged as suspicious.
• If an underage account is detected, it is immediately suspended and any collected data is deleted.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our data protection team.

• Email: support@nagat9.app
• Website: https://nagat9.app
• Response Time: Within 30 Business Days

We take every complaint seriously and do our best to resolve it as quickly as possible.